Frequently Asked Questions
Beginning the Process
When you are ready to begin the process, you will submit payment via PayPal on the website. You will then receive a brief questionnaire within 24 hours via email to complete to provide information about your industry background, experience level and what type of jobs you are seeking. This will help us select the right resume format for you as well as the right keywords to include that will be picked up by applicant tracking systems. If needed, we will reach out to you with any questions. All information is completely confidential.
Resumes are typically delivered within one to two weeks, including revisions, depending on how quickly you respond to your draft and many changes you want to make.
We do offer a rush option to ensure you receive your final resume within 3 – 4 business days. Please email to see if we can accommodate your request before purchasing this option.
Upon receipt of your initial resume draft, you will be asked to provide feedback on your draft resume so that we can prepare your final resume. The more timely you provide feedback, the more quickly we can finalize your resume.
Your final resume will be delivered as a .pdf as well as an editable, recent version of Microsoft Word so you can continue to update your resume in the future if something changes. Of course, we also offer a Resume Refresh service for past clients at a reduced rate.
Coaching & Resume Feedback Service
We proudly offer another service to meet our clients' needs, where we conduct a 30-minute coaching session by phone or video conference to discuss clients' job search and career goals. Upon conclusion of the session, we will provide feedback on your existing resume via the Track changes feature in Word. You may then incorporate this feedback into future iterations of your resume.
When you submit payment for this service via PayPal on the website, you will receive a coaching intake questionnaire within 24 hours to help your coach learn more about you, your coaching needs, and prepare for your session. All information is completely confidential. When you submit your questionnaire, you will be provided with available session times to select from. Your session is generally scheduled within the 3 to 4 business days following the submission of your coaching intake questionnaire. Sessions are generally held Monday through Friday, 10am to 3pm CST, with some limited evening and weekend availability, upon request.
Upon conclusion of this service, clients can choose to sign up for additional career coaching or full resume writing services, if desired.
We are happy to answer questions about the process via email at traci@TraciKnowsHR.com. We typically respond within 24 business hours, often sooner. If you would like to discuss the process or your resume in-depth or schedule interview coaching, we would be happy to schedule a phone consultation for an additional fee.
Due to the amount of time and effort required to create and edit these highly customized documents, we cannot offer refunds for any services. However, we want each customer to be satisfied. We will revise any resume and/or cover letter for free within 30 days of the order date in the event of dissatisfaction.